Tech
AI Colleague At Workplace, Citigroup’s New Step Forward. 19 Companies That Rolled Out Internal AI Tools For Employees.
This week, Citigroup started rolling out new AI-powered tools aimed at making life easier for its 140,000 employees across eight countries. And no, this isn’t just some fancy gimmick – it’s a game-changer for the future of work.
Imagine having a super-smart colleague who never gets tired, can sift through mountains of documents in seconds, and always knows the answers to your most complex policy questions. Well, at Citigroup, that dream is becoming reality.
This week, Citigroup started rolling out new AI-powered tools aimed at making life easier for its 140,000 employees across eight countries. And no, this isn’t just some fancy gimmick – it’s a game-changer for the future of work.
First up is Citi Assist. Think of it as your personal HR, risk, compliance, and finance guide, always ready to help you steer the maze of internal policies. Tim Ryan, Citigroup’s head of technology and business enablement, puts it simply: “It’s like having a super-smart coworker at your fingertips.”
Then there’s Citi Stylus. This tool is like the ultimate multitasker, capable of summarizing, comparing, and searching multiple documents simultaneously.
Both tools are already being deployed in the U.S., Canada, Hungary, India, Ireland, Poland, Singapore, and the U.K. But Citigroup isn’t stopping there—these AI assistants will soon spread to other markets, making sure no employee is left behind in this digital revolution.
A Growing Trend in the Banking World
Citigroup isn’t the only one embracing AI. Morgan Stanley has a chatbot that helps financial advisors manage client interactions, while Bank of America’s virtual assistant Erica handles everyday banking queries.
According to Ryan, these tools are designed to simplify work and boost productivity. But what’s even more exciting is that employees can pitch their own ideas for how to use the tools, making this a collaborative effort. “These tools will help to simplify work and increase productivity,” Ryan shared in an interview.
But, there’s more to this than just convenience. Citigroup’s Chief Technology Officer David Griffiths clarified that these AI initiatives are separate from the bank’s ongoing work to improve data quality and infrastructure under regulatory pressure. Still, it’s clear that Citigroup is serious about using AI not just to solve problems but to transform how business is done.
The Future of Work Is Here
Employees today are witnessing a transformative shift in the workplace, marked by the integration of cutting-edge AI tools and chatbots tailored to enhance their productivity and skill development.
Across various industries, forward-thinking organisations are spearheading this movement by rolling out their own internal AI solutions, aimed at empowering their workforce like never before.
These tools not only streamline repetitive tasks but also provide invaluable support for upskilling initiatives, equipping employees with the resources they need to thrive in an increasingly digitised world
Among the pioneers of this innovative trend are some standout companies, each committed to harnessing the potential of AI to revolutionise the employee experience. From personalised learning platforms that adapt to individual preferences to virtual assistants that automate routine administrative duties, these internal AI tools represent a paradigm shift in how organisations nurture talent and drive efficiency.
Here is a list of companies that rolled out their own AI tools for employees
1) Deloitte
Deloitte rolled out a generative artificial intelligence chatbot to 75,000 employees across Europe and the Middle East to enhance productivity. The internal tool, named “PairD,” was initially launched in the UK in October.
This move represents the latest trend among professional services firms to embrace AI technology. At the ame time, employees were cautioned about potential inaccuracies in the information produced by the new tool concerning people, places, and facts, indicating that the technology is still evolving.
2) Meta
Meta rolled out an artificial intelligence (AI) chatbot called ‘Metamate’ to its employees, which was trained on internal data. The new AI chatbot utilises company data to help employees summarise meetings, write code, and debug features.
The company is in the process of rolling out this tool internally to a small group. When considering how to power the chatbot, Meta had discussions with Microsoft and OpenAI, but it decided to employ a separate, in-house model.
Meta CEO Mark Zuckerberg had announced that the company was creating another new “top-level” product team that would be “focused” on generative AI.
3) Wilo
The Wilo Group launched WiloGPT, an in-house AI chatbot for its employees, as part of the Wilo IT infrastructure and offers the same functionality as ChatGPT. Currently, around 200 employees are said to be testing the new chatbot, and it will soon be available to the entire Wilo workforce for their everyday work.
Oliver Hermes, president & CEO of the Wilo Group, commented, “Artificial intelligence is a reflection of the digital transformation of our world. We are convinced that AI offers numerous opportunities because it will help to solve the challenges associated with global megatrends. Wilo is leading the way as a digital pioneer in the industry. The launch of WiloGPT proves that once again.”
4) OCBC Bank
The bank-wide implementation of the AI chatbot followed a successful six-month trial period from April to September 2023, involving approximately 1,000 OCBC staff across various functions, including investment research, product management, and marketing.
During the trial, OCBC staff utilied OCBC GPT for tasks such as writing investment research reports, translating content into multiple languages, and drafting customer responses.
On average, trial participants were able to complete their tasks approximately 50% faster than before, even after fact-checking OCBC GPT’s output for accuracy. OCBC ChatGPT is powered by ChatGPT’s Large Language Models, which analyses queries and generates comprehensive responses based on accessible text-based information online.
5) PwC
PwC provided its 8,400 partners and staff with access to a custom-built virtual assistant named ChatPwC. This assistant has the capability to format data, write code, summarise meetings and documents, and compose emails. After a successful six-month trial involving over 1,000 employees, all local PwC staff gained access to this new generative artificial intelligence tool.
The firm aims to enhance productivity and the quality of client work through this initiative. Tom Pagram, PwC Australia’s artificial intelligence leader, explained that ChatPwC was powered by a diverse range of AI models, including those that supported ChatGPT, and were specifically trained to perform designated tasks.
6) McKinsey
McKinsey launched its proprietary generative AI platform, named Lilli, to its internal employees. The tool is named after Lillian Dombrowski, the first professional woman hired by McKinsey in 1945, who initiated its archives.
Lilli operates in two modes: one for searching the knowledge archival base and another as a chat option for external sources. The platform consolidates over 40 knowledge sources and more than 100,000 documents, as reported by the company.
7) Walmart
Walmart launched My Assistant, a generative AI-powered tool, to all non-store U.S. employees. This feature is accessible to 50,000 employees through a desktop and mobile app interface within Me@Campus, the company’s employee app.
According to Walmart, the tool is capable of expediting draft writing, serving as a creative partner, or summarising extensive documents.
Additionally, Walmart plans to utilise the tool for new hires during orientation and to enhance employees’ understanding of company benefits during annual enrolment. The company also intends to further develop the tool to offer integrated self-service capabilities.
8) Cognizant
Cognizant partnered with Microsoft to introduce the Innovation Assistant, a generative AI-powered tool developed on Microsoft Azure OpenAI Service. This tool is set to enhance Cognizant’s internal innovation initiative, Bluebolt.
The Innovation Assistant represents a significant advancement, aiming to integrate enterprise knowledge and enhanced creativity and innovation among teams of Cognizant employees addressing client challenges across various industries.
This launch is indicative of revolutionising human-machine collaboration through AI and promoting knowledge and innovation by leveraging its extensive technical and industry expertise.
9) Pipefy
Pipefy, the global industry leader in AI-driven process automation, unveiled Pipefy AI for HR, featuring customisable chatbots designed to assist employees around the clock.
This innovative solution provides instant and centralised access to a range of HR-related resources, including policies, forms, data, and other frequently requested information. With Pipefy AI for HR, employees gain access to a unified portal where they can not only locate the information and documents they need but also submit requests such as vacation time or reimbursements.
The chatbot functionality enables employees to inquire about various HR topics, including PTO, available job positions within the company, or company policies. Moreover, the chatbot supports multiple languages and is accessible on any device, ensuring convenience and accessibility for all users.
10) Morgan Stanley
Morgan Stanley has developed an AI chatbot that assists financial advisors in managing client interactions. This tool streamlines advisory processes, allowing advisors to focus more on client relationships and less on administrative tasks.
11) Bank of America
Bank of America’s virtual assistant Erica focuses on day-to-day transactions for retail clients, simplifying banking tasks and enhancing customer service. Its success highlights how AI can improve client engagement in financial services
12) IBM
IBM’s Watson Workspace leverages AI to enhance collaboration by summarising conversations, identifying key action points, and providing insights to streamline project management across teams.
13) Accenture
Accenture rolled out AI-driven learning platforms that personalise training based on individual preferences and career goals. These platforms aim to upskill employees and foster a culture of continuous learning.
14) Amazon
Amazon’s CodeWhisperer is an AI-powered code suggestion tool designed to assist developers by providing real-time code recommendations, enhancing productivity and reducing development time.
15) Google
Google introduced Bard, an internal AI chatbot to assist employees in generating ideas, refining code, and managing internal projects. This tool represents Google’s push towards integrating generative AI across its operations.
16) Microsoft
Microsoft’s Copilot integrates AI into its Office suite, helping employees draft emails, create presentations, and analyse data. This tool is designed to make everyday tasks faster and more efficient, fostering productivity across the organisation.
17) Workelevate
Workelevate introduced its HR Chatbot to optimise HR support services and enhance the overall digital experience for employees. It covers a wide range of functionalities, the HR Chatbot assists with tasks such as managing personal information, tracking attendance and leave, accessing salary slips, providing guidance on HR policies, retrieving taxation documents, and more.
Additionally, the platform facilitates seamless booking of meeting rooms, efficient resolution of grievances, and comprehensive management of campaigns and surveys.
Furthermore, it promotes employee engagement through communication tools and recognition programs. With Workelevate’s HR chatbot, employees can easily manage their professional responsibilities, allowing HR teams to focus on fostering a productive and supportive work environment.
18) Excelity Global
Excelity Global introduced Excelia, an AI-powered chat assistant designed to address employee queries. Excelia streamlines various processes such as employee onboarding, training, and information gathering, thereby freeing HR departments from mundane tasks that often detract from their core responsibilities.
By tapping into Excelity’s central human resources (HR) information system, Excelia provides instant and personalized responses tailored to each employee’s unique profile. The interactive and personalized nature of Excelia, facilitated by its contemporary conversational interface, making it an ideal tool for enhancing employee engagement and fostering interaction across diverse business verticals.
19) Yellow.ai
Yellow.ai has developed its own internal AI tool, known as Raya, which operates as a digital colleague for the People team.
Integrated within the Yellow.ai communication platform, Slack, Raya serves as a resource for employees, addressing various needs such as psychological support and social engagement. For instance, Raya can provide relevant employee policies or facilitate discussions among colleagues within the #tribe channel.
Additionally, Yellow.ai’s internal teams have created their own bots to streamline processes and workflows.
These companies are leading the charge in integrating AI into the workplace, demonstrating that AI isn’t just about automation—it’s about empowerment. By embracing AI tools, they are not only enhancing employee experiences but also preparing their workforce for the dynamic, tech-driven future ahead.
The future of work is here, and AI is at the heart of it.